Automatic Speech Recognition
In more advanced configurations, in addition to CTI features and connectors to external data sources (e.g. CRM), also a Text-To-Speech module to convert text into voice format, or a Speech Recognition module for speech recognition can be added.
Text-To-Speech is used to convert a dynamically formed text to a voice form, thus the scope of the automatic playing of messages extends also to other situations, in which the use of simpler prepared voice notifications is not possible.
Speech recognition is a technology that allows computers to respond correctly to the information communicated by voice. Systems equipped with voice recognition capabilities are able to interpret human speech, including commands and other verbal information. This can replace other ways of entering data, such as through the phone keypad.
There is a wide range of languages offered for both options in the market, including Czech.
The addition of the above functionalities extends the possibilities for automation of operations in the self-service products.
- Implementation of the self-service tool, including the Text-To-Speech and/or Speech Recognition functionality
- Development of voice applications
- Broader possibilities of automated call handling
- Possibility of using the automated tool even in the case of dynamically formed messages
- Time savings for agents
Chosen products: Nuance RealSpeak