Easily accessible and available communication is a key condition for success in today's competitive world. Therefore, it is not only important to provide the actual transfer method which carries the conversation but most importantly, both parties must be easily reachable. Today's telecommunications systems focus not only on the basic communication pillars such as the hardware equipment, end devices and availability of connection but also on the application part. The development of analogue and digital telephony, wireless and VoIP technologies optimised the communication methods used today. IP telephony, which is considered standard today, allowed us to save money when building systems, to reduce the price for phone conversations, enabled us to create separate offices (for example working from home), made the construction of recovery centres easier, but mostly, provided us with the base for the construction of application extensions.
Unified communication – UC represent another step in the development of the world of communication. UC is a communication system focusing on a man. Therefore, it does not mean that one particular phone number must be accessible but the man who owns the phone number must be accessible whether the man is close to the phone, sits in front of his computer, works outside or is on his way to work. The man may be contacted not only through his regular landline phone but also through his mobile phone, e-mail, IM, SMS, etc. The focus of UC is to provide all possible methods of contact for one particular number.
To make the communication easier and to be able to select the communication channel (voice, video, text) depends on the known accessibility of the man using the particular device/equipment. Information about the presence of the relevant recipient may be used when selecting the preferred type of contact or communication method but also to be able to select the suitable timing. This enables us to make sure that the other person is not disturbed during a work meeting and on the other hand, the person may let the caller know that he/she will be available within two hours, for example. If you are working on your computer you may prefer to be contacted via your Instant Messaging client. Or you may not want to be disturbed at all, so the other person may choose to send you an e-mail or leave a voice message so you can reply later.
All these methods make communication more efficient – they increase accessibility and improve the timing when each person may be reached. The final result is the increase of employee productivity, simplification of business processes and increased customer satisfaction.
- Providing the maximum level of accessibility through the use of different communication channels
- Option to publish user presentations
- Maintaining business continuity – ability to communicate in emergency situations and during calamities
- Improving reaction time and thus improving the satisfaction of customer needs
- Employee productivity increase
- Improvement of the transparency of spent communication expenses
- Reduction of costs spent for telecommunications service maintenance and provision
- Implementation of telecommunication solutions with UC support
- Expansion of your current telecommunication system by adding applicable UC products
- Complex PSO department (Professional Services Department) services and integration of communication applications into the consumer IS
- UC solution maintenance and service